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Disclaimer: Though I try to list materials from reliable sources only, I do not endorse and cannot guarantee the accuracy or comprehensiveness of any information. Please note: This list is by no means complete and it can never be 100% accurate due to the changeable nature of websites. Nevertheless, there should be many helpful publications and active links to help you find what you need. Please let me know which sites are most helpful, and/or which other sites you like so I may add them to this list. If you have a particular question or would like guidance on an issue, or have recommendations for my own learning, please contact me. Resources Overview: Organization/Publication Links: American Dental Hygienists’ Association: http://www.adha.org California Dental Hygienists’ Association: http://www.cdha.org Dental IQ (Napa Dental Experience): http://www.dentaliq.net International Communication Association: http://www.icahdq.org International Federation of Dental Hygienists: http://www.ifdh.org International Listening Association: http://www.listen.org National Communication Association: http://www.natcom.org National Dental Hygienists’ Association: http://www.NDHAonline.org RDH Magazine: http://www.rdhmag.com/index.html Sacramento Valley Dental Hygienists’ Association: http://www.sacvalleydentalhygienists.org/index.htm Western States Communication Association: http://www.westcomm.org Dental Hygienists' Websites Sherry Bush, RDH, Ms. Flossy’s Hygiene News: http://www.ms-flossy.com Patti DiGangi, RDH, BS: http://www.pdigangi.com/index.htm Heidi Emmerling, RDH, Ph.D.: http://www.writingcures.com Margaret Fehrenbach, RDH, MS (this site is also a valuable resource with extensive links for dental professionals): http://www.dhed.net/main.htm Dianne D. Glasscoe-Watterson, RDH, BS: http://www.professionaldentalmgmt.com/pages/allaboutme.html Anne Guignon, RDH, MPH: http://www.ergosonics.com Shirley Gutkowski, RDH, BSDH: http://www.shirleygutkowskirdh.com Noel Kelsch, RDHAP: http://www.hy-ginx.com Lory Laughter, RDH, BS, Dental IQ (Napa Dental Experience): http://www.dentaliq.net Renée Marchant-Turner, RDH: http://www.handsonhygiene.com/home Kristi Menage-Bernie, RDH, BS: http://www.educationaldesigns.com/index_content.html Amy Nieves, RDH, Amy’s List Dental Hygiene Email Community: http://www.amysrdhlist.com Cathy Seckman, RDH: http://www.cathyseckman.com Lynne Slim, RDH, BSDH, MSDH: http://www.periocdent.com/home Cheryl Thomas, RDH: http://dentalinspirations.org Beth Thompson, RDH: http://www.beththompsonrdh.com/joomla Natasha Tufail, RDH (stylish, OSHA-compliant clinical wear): http://www.maano.net/ Jane Weiner, RDH: http://JaneWRDH.com Selected Books and Websites American Culture Datesman, M. K., Crandall, J., & Kearny, E. N. (1997). The American Way (2nd ed.). White Plains, NY: Longman. Mutha, S., Allen, C., & Welch, M. (2002). Toward culturally competent care: A toolbox for teaching communication strategies. San Francisco, CA: Center for the Health Professions, University of California, San Francisco. Spradley, J. P., & Rynkiewich, M. A. (1975). The Nacirema: Readings on American culture. Boston: Little, Brown and Company. Wanning, E. (2000). Culture Shock! USA. Portland, Oregon: Graphic Arts Center Publishing Company. Cultural Self-Awareness Culture Alvord, L. A, & Van Pelt, E. C. (1999). The scalpel and the silver bear: The first Navajo woman surgeon combines Western medicine and traditional healing. New York: Bantam Books. Lori Alvord tells the story of her evolution to becoming the first Navajo woman surgeon. She explains how she managed to combine the Navajo culture that focuses on harmony and intact bodies with medical surgery and also weaves in fascinating information about American Indian values, philosophies, and views of health and life. D’Avanzo, C. E. (2008). Mosby’s Pocket Guide to Cultural Health Assessment (4th ed.). St.Louis, MO: Mosby Elsevier. Similar to the Lipson & Dibble book (see below) describes health beliefs and practices of ethnic peoples from over 170 countries. This book is very well written and organized and packs a surprising amount of information in a compact volume. Fadiman, A. (1997). The spirit catches you and you fall down. NY: The Noonday Press. This classic and insightful book tells the story of a Hmong child with severe epilepsy and the tragic consequences of the culture clash between her family and her American physicians. All wanted only the best for the child, but language, values, and culture intervened. This book reads like a novel. I dare you to read the first page and then put the book down. Hammerschlag, C. A. (1988). The dancing healers: A doctor’s journey of healing with Native Americans. San Francisco: Harper. Hammerschlag spent his entire career as a physician and psychiatrist caring for American Indians in the southwestern United States. Each chapter is a fascinating story with unique insights and profound conclusions. Lipson, J. G., & Dibble, S. L. (Eds.) (2005). Culture and nursing care: A pocket guide. San Francisco: UCSF Nursing Press. This is an excellent reference for those looking to understand specific cultures. Each chapter discusses communication issues in addition to health issues and is written by health care providers, mostly nurses, who are members of the topic cultures. Payer, L. (1988). Medicine & Culture: Varieties of Treatment in the United States, England, West Germany, and France. New York: Henry Holt and Company. This is an interesting look at how health care differs in relatively similar countries based, not on science, but on culture.
Culture Clues, 2-page communication tip sheets for 10 different cultures (including deaf and hard-of-hearing), download for free from the University of Washington Medical Center at http://depts.washington.edu/pfes/CultureClues.htm Culture, Health and Literacy, health education materials for caregivers and adults with limited English literacy skills, listed by topic and group from World Education at http://healthliteracy.worlded.org/docs/culture/index.html CulturedMed, resource of cultural information sponsored by the SUNYIT (State University of New York Institute of Technology), highly recommended site with extensive lists and links to a variety of other resources at https://culturedmed.sunyit.edu/index.php/cross-cultural-training-resources Diversity Rx, sponsored by The National Conference of State Legislatures, Resources for Cross Cultural Health Care, and the Henry J. Kaiser Family Foundation at http://www.diversityrx.org/HTML/ESSEN.htm Educational Programs, online learning from the United States Department of Health and Human Services at https://www.thinkculturalhealth.org/ Ethnomed, Health information about cultural issues of recent immigrants, from the University of Washington at http://ethnomed.org/ Exploring Nonverbal Communication, from the University of California, Santa Cruz’s division of Social Sciences. It is an explanation of videos that are for sale, but also includes lots of other information and some interesting self quizzes at http://nonverbal.ucsc.edu/ Mother’s Wisdom Breast Health Program for American Indian/Alaska Native women at http://www.ucdmc.ucdavis.edu/synthesis/issues/spring_summer_06/features/outreach.html National Center for Cultural Competence,hosted by Georgetown University’s Center for Child and Human Development: http://www11.georgetown.edu/research/gucchd/nccc/index.html The Providers’ Guide to Quality and Culture, excellent extensive website, resources galore at http://erc.msh.org/mainpage.cfm?file=1.0.htm&module=provider&language=English&ggroup=&mgroup= Transcultural and Multicultural Health Links from the New Mexico State University Library at http://web.nmsu.edu/~ebosman/trannurs/index.shtml US Department of Agriculture National Agriculture Library, links to ethnic and specialized food pyramids at http://fnic.nal.usda.gov/nal_display/index.php?info_center=4&tax_level=3&tax_subject=256&topic_id=1348&level3_id=5732 The World Factbook, this amazing resource lists extensive information about hundreds of countries and regions and is updated bi-weekly, from the United States Central Intelligence Agency at https://www.cia.gov/library/publications/the-world-factbook/ Health Literacy: A Prescription to End Confusion (2004), report from the Institute of Medicine of the National Academies at http://www.iom.edu/?id=19750 Healthy People 2010 (2000), USA national health goals at http://www.healthypeople.gov/ Healthy People 2020, USA national health goals for the second decade of the 21st Century, advance information about the document scheduled for release in January 2010 at http://www.healthypeople.gov/HP2020/ Literacy and Health Outcomes, Summary (2004), report from the U. S. Department of Health and Human Services, Agency for Healthcare Research and Quality at http://www.ahrq.gov/clinic/epcsums/litsum.htm National Call to Action to Promote Oral Health (2003) from the U.S. Surgeon General at http://www.surgeongeneral.gov/topics/oralhealth/nationalcalltoaction.htm National Standards for Culturally and Linguistically Appropriate Services in Health Care (CLAS Standards) (2001) from the Office of Minority Health at http://www.omhrc.gov/templates/browse.aspx?lvl=2&lvlID=15 Oral Health in America: A Report of the Surgeon General (2000) from the U.S. Department of Health and Human Services, National Institute of Dental and Craniofacial Research, National Institutes of Health at http://www.surgeongeneral.gov/library/oralhealth/ Proceedings of the Surgeon General’s Workshop on Improving Health Literacy (September 7, 2006), from the National Institutes of Health at http://www.surgeongeneral.gov/topics/healthliteracy/toc.html Language Services Action Kit, Interpreter Services in Health Care Settings for People with Limited English Proficiency (2004), from the National Health Law Program (NHeLP), summary of federal laws, funding ideas, and rationale for language services at http://www.commonwealthfund.org/usr_doc/LEP_actionkit_reprint_0204.pdf?section=4039 The National Literacy Act of 1991, Public Law 102-73 at http://www.nifl.gov/public-law.html California Health Literacy Initiative and Resource Center at http://www.cahealthliteracy.org/ Canadian Public Health Association Health Literacy Portal at http://www.cpha.ca/en/portals/h-l.aspx Center for Health Care Strategies, Inc., nine fact sheets on health literacy at http://www.chcs.org/usr_doc/Health_Literacy_Fact_Sheets.pdf Culture, Health and Literacy, health education materials for caregivers and adults with limited English literacy skills, listed by topic and group from World Education at http://healthliteracy.worlded.org/docs/culture/index.html Diabetes and You, a colorful visual, oral, and interactive explanation of all aspects of diabetes for low-literate people, from the Communication Technology Lab and the Department of Telecommunication, Information Studies and Media, Michigan State University at http://commtechlab.msu.edu/sites/diabetesandyou/ Health literacy course (free) from the U.S. Department of Health and Human Services, Health Resources and Services Administration at http://www.hrsa.gov/healthliteracy/training.htm Health literacy resource list for educators from the Food and Nutrition Resource Center at http://www.nal.usda.gov/fnic/pubs/bibs/edu/health_literacy.pdf Low Health Literacy: You Can’t Tell by Looking and Health Literacy and Patient Safety: Help Patients Understand, two videos that can be viewed online from the American Medical Association Foundation at http://www.ama-assn.org/ama/pub/category/8035.html Oral Health Literacy links from the Bibby Library at http://bibbynews.wordpress.com/category/oral-health-literacy/ Prevalence Calculator, a tool to roughly estimate the number of patients in a practice that may have limited health literacy, from the Pfizer Clear Health Communication Initiative a http://www.pfizerhealthliteracy.com/physicians-providers/prevalence-calculator.html Reference page to internet links, videos, and publications about health literacy from the University of North Carolina Health Sciences Library at http://www.hsl.unc.edu/Services/Guides/focusonhealthlit.cfm Teaching Patients With Low Literacy Skills, by Doak, Doak, & Root, 1996. This out of print book is made available online at no cost from the Harvard School of Public Health at http://www.hsph.harvard.edu/healthliteracy/doak.html U.S. Department of Health and Human Services Health Literacy Improvement page, links to information, tools, reports, and research at http://www.health.gov/communication/literacy/default.htmMultiple Language Materials Note: Not all materials are available in all languages. Cancer Information in English or Spanish, 1-800-4-CANCER (1.800.422.6237), speak with an information specialist from the National Cancer Institute’s Cancer Information Service at http://www.cancer.gov/help; or access the webpage and link to live online chat at https://cissecure.nci.nih.gov/livehelp/welcome.asp Cancer Information Service (CIS), one-on-one cancer information and support by phone, email, or internet chat in French, German, Italian, Serbian, or Portuguese, from the International Cancer Information Service Group at http://www.icisg.org/ Colgate patient education brochures on many topics and including images & videos and interactive guides, in English only at http://www.colgateprofessional.com/patienteducation/articlelanding Culture, Health and Literacy, health education materials for caregivers and adults with limited English literacy skills, listed by topic and group from World Education at http://healthliteracy.worlded.org/docs/culture/index.html English-Spanish Dictionary of Health Related Terms, from the California-Mexico Health Initiative at http://www.cdpr.ca.gov/docs/enforce/usmexbrd/bpdocs/engspdict.pdf Health Care Language Services Implementation Guide, and interactive tool from the United States Department of Health and Human Services Office of Minority Health at https://hclsig.thinkculturalhealth.org/user/home.rails Health Translation Directory from the State Government of Victoria, Australia, Department of Human Services, links to a wide variety of health information that has been translated to as many as 65 languages, including Braille, includes 10 dental publications, at http://www.healthtranslations.vic.gov.au/bhcv2/bhcht.nsf/CategoryDoc/PresentCategory?open Healthy Roads Media, print, audio, and video educational materials in many languages at http://www.healthyroadsmedia.org/about_us.htm Language Access Online Resources, links galore at http://futurehealth.ucsf.edu/pdf_files/Language%20Access%20Resources%20in%20California%209-14-07.pdf Medline Plus, health information in over 40 languages at http://www.nlm.nih.gov/medlineplus/languages/languages.html National Institute of Dental and Craniofacial Research, Institutes of Health, this amazing resource offers dental literature on a wide variety of topics that can be used for training of health professionals as well as for dental patient education. Many patient materials are also available in Spanish and up to 50 copies are FREE at http://www.nidcr.nih.gov/EducationalResources/ National Maternal and Child Oral Health Resource Center, brochures on oral topics in up to 14 different languages at http://www.mchoralhealth.org/materials/index.lasso New South Wales Multicultural Health Communication Service, publications on many topics in many languages, including 6 dental health publications at http://www.mhcs.health.nsw.gov.au/mhcs/topics.html NOAH, New York Online Access to Health in English & Spanish at http://www.noah-health.org/ National Network of Libraries of Medicine, many links at http://nnlm.gov/outreach/consumer/multi.html Quick Information for Your Health, brochures in English and Spanish, download in pdf or order up to 50 of each FREE from the U.S. Food and Drug Administration at http://www.fda.gov/opacom/lowlit/englow.html Spanish-English Translation References, lists mostly hard copy books, but includes specialized volumes such as references for colloquial/slang and regional Spanish, from ACEBO at http://www.acebo.com/recref.htm SPIRAL, Selected Patient Information Resources in Asian Languages (Cambodian Khmer, Chinese, Hmong Hmoob, Japanese, Korean, Laotian Lao, Thai, and Vietnamese), from South Cove Community Health Center and Tufts University Hirsh Health Sciences Library at http://spiral.tufts.edu/ Translation: Getting It Right, how to be sure your translated documents are correct and successful, from the American Translators Association at http://www.atanet.org/docs/Getting_it_right.pdf 24 Languages Project, health information in 24 languages in print and audio versions at http://library.med.utah.edu/24languages/ What To Do For Health: books in various languages, including dental health at http://www.iha4health.org/index.cfm?menuitemid=175Plain Languae Aids California Health Literacy Initiative Plain Language Health Resources, many links at http://www.cahealthliteracy.org/rc/1.html Guidelines for Creating Healthcare Materials, Guidelines for Clear Writing, from the Columbia University School of Nursing at http://www.nursing.columbia.edu/informatics/HealthLitRes/createMaterials.html Directory of Plain Language Health Information in English and French from The Canadian Public Health Association’s Plain Language Service, can be downloaded from http://www.pls.cpha.ca/english/directry.htm Easy-to-Read Beginning with “A” from MedlinePlus, extensive list of alphabetical links to health information, videos, and interactive tutorials, many also in Spanish at http://www.nlm.nih.gov/medlineplus/easytoread/easytoread_a.html Health & Literacy Special Collection Easy-to-Read Health Info page from World Education at http://healthliteracy.worlded.org/teacher-2.htm Health Literacy Resources: Using Plain Language from the Massachusetts General Hospital Treadwell Library at http://www2.massgeneral.org/library/default.asp?tm=n&page=plain_language How to develop user-friendly websites from the U. S. Department of Health and Human Services at http://www.usability.gov/ How to Write Easy-to-Read Health Materials from PubMed at http://www.nlm.nih.gov/medlineplus/etr.html Medical Library Association links to references for lay people: Medspeak (glossary of medical terms), Rx Riddles Solved (glossary of prescription language), and Diagnosing Websites (how to identify quality health information) at http://www.mlanet.org/resources/medspeak/ Mouthpower Game, interactive tutorial for children about oral health from the Dr. Samuel D. Harris National Museum of Dentistry at http://www.dentalmuseum.org/ Plain Language defined and illustrated with many links at http://www.plainlanguage.gov/ Plain Language Principles and Thesaurus for Making HIPAA Privacy Notices More Readable at http://www.hrsa.gov/servicedelivery/language.htm Plain Language extensive substitute word list to simplify your writing at http://www.plainlanguage.gov/howto/wordsuggestions/simplewords.cfm Simply Put: Scientific and Technical Information, how to create easy-to-read materials from the Center for Disease Control at http://www.cdc.gov/od/oc/simpput.pdf U. S. Department of Health and Human Services explanation of Plain Language principles and history of the movement at http://www.health.gov/communication/literacy/plainlanguage/PlainLanguage.htm Word! A Glossary of Medical Words for Kids, from KidsHealth sponsored by the Nemours Foundation at http://kidshealth.org/kid/word/ Words to Watch Fact Sheet, health words that may be confusing to lay people and suggested alternatives from the Pfizer Clear Health Communication Initiative at http://www.pfizerhealthliteracy.com/media/words-to-watch.html English-Spanish Dictionary of Health Related Terms from the California Department of Health Services, download from http://hia.berkeley.edu/documents/dictionary3rd.pdf Ethnomed nurse/patient translation pages in 16 languages at http://ethnomed.org/patient_ed/communication/index.html Language lines, interpretation services over the phone, contact The Association of Language Companies at www.alcus.org, or individual companies: AT&T at www.languageline.com or Tele-Interpreters at http://www.teleinterpreters.com/ Logos, Multilanguage translating dictionary at http://www.logosdictionary.org/pls/dictionary/new_dictionary.index_p Martindale’s “Virtual” Medical Center, lists and links to medical and dental dictionaries, encyclopedias, and glossaries, some include images and videos, in different languages and on different topics at http://www.martindalecenter.com/MedicalD_Dict.html National Institute of Dental and Craniofacial Research, National Institutes of Health, this is the most extensive list of brochures on numerous dental topics that I found online, some are in Spanish and several are for low literacy patients at https://www.nidcr.nih.gov/OrderPublications/ Smoking cessation, 1-800-NO-BUTTS (1.800.662.8887). Call to get different phone numbers for Spanish, Korean, Vietnamese, Mandarin and Cantonese speakers. Symbol Usage in Health Care Settings for People with Limited English Proficiency, by Cowgill & Bowlek (2003), from Hablamos Juntos and The Robert Wood Johnson Foundation at http://www.hablamosjuntos.org/signage/PDF/pt1evaluation.pdf Southern Illinois University School of Medicine links to free online translation services at http://www.siumed.edu/lib/web/translation.html The Art of Working With Interpreters: A Manual for Health Care Professionals by Holly Mikkelson at http://www.acebo.com/papers/artintrp.htm Language Help, links for Patients and Providers from the Utah Department of Health Center for Multicultural Health at http://www.health.utah.gov/cmh/language.htm The National Code of Ethics for Interpreters in Health Care (2004), from The National Council on Interpreting in Health Care at http://hospitals.unm.edu/ILS/Documents/NCIHC.pdf Office Guide to Communicating with Limited English Proficient Patients, from the American Medical Association at http://www.ama-assn.org/ama1/pub/upload/mm/433/lep_booklet.pdf Providing Language Services in Small Health Care Provider Settings: Examples from the Field, explanations of how small offices have creatively provided language interpretation services for their LEP patients, by Youdelman & Perkins, from the National Health Law Program and the Commonwealth Fund at http://www.commonwealthfund.org/publications/publications_show.htm?doc_id=270667 Telephone Interpreting in Health Care Settings: Some Commonly Asked Questions, by Nataly Kelly at http://www.cpehn.org/pdfs/ATA%20Telephone%20Interpreting.pdf Translation: Getting It Right, from the American Translator’s Association (also available in other languages) at http://www.atanet.org/docs/Getting_it_right.pdf
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